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FAQ:
Is my online purchase secure?
FAQ:
How soon can you ship my order?
FAQ:
Do you give me any guarantees?
FAQ:
Can I return the merchandise?
FAQ:
How can I pay for my purchase, do you accept credit cards?
FAQ: What
is CVV2?
FAQ:
Do I have to order a minimum, what if I
have question?
FAQ:
What should I do if I have trouble with
my shopping cart?
Customer Service Information
Secure Shopping
Is
my order secure?
Yes.
The shopping program is designed to run on an insecure server while you
gather your purchases. It will not collect any information about you while
running in insecure mode. When you are ready to make your purchase, you will
be transferred to a
secure server
and asked to provide shipping and billing information. Your
private data will be encrypted before sending it back to the shop owner for
processing.
Using your shopping cart while browsing our
Shop@EuroCollectibles,
you can review your order prior to checking out. If you have any question,
please feel free to contact us by calling 1.800.309.8336 or 305-672-1976
Shipping
Please allow 24 hours processing time on all credit card orders. Shipping
costs are automatically calculated for FedEx Ground Service within the
continental US only. Please contact
us for 2nd Day Air and
Next Day Air freight rates. Orders to Canada and other foreign locations are shipped with
the United States Postal Service and extra
postage will be added to your total after confirming the total amount. We also have to add export duty (Zollgebühren)
for shipments originating from Germany to customers in Switzerland and other
none EU Countries if applicable . We will confirm postage charges before
shipping your merchandise by email or calling you.
Guarantee
All
Merchandise is shipped in perfect condition. If, for any reason, your order
does not arrive in premium condition, please contact us as soon as possible
for satisfaction.
Merchandise Returns
Defective Merchandise will be replaced or exchanged. All returns must have authorization number that is obtained only by calling EURO COLLECTIBLES
at 1.305.672.1976 M-F from 10am-5pm Eastern Standard Time or you can send
email with your invoice number to
info@eurocollectibles.com. No returns will be authorized
after 3 days from delivery day of merchandise. Returns without authorization
will be refused. Items marked "Final Sale" will be shipped in "as is"
condition and can not be exchanged. Merchandise damaged during
shipment by carrier must be claimed with carrier (FedEx, UPS or US Postal
Service).
Payment
We
accepted PayPal, American Express, MasterCard, VISA, Discover and US Money Orders. All
transactions are in US$ Dollars. Your credit card will not be charged until
the day of shipment.
CVV2
CVV2 = "Card Verification Value 2"
For
Visa and MasterCard, the CVV2 code is usually 3 digits which appear on the
far right of the signature strip (see below). On
an American Express card, the verification number is the 4-digit number
printed on the front of your card. It appears after and to the right of your
card number. Orders can not be processed without this number.
Minimum Orders
No
minimum orders for online shoppers.
Questions
If
you have any question about your order, please contact our Customer Service
Department toll free at 1.800.309.8336 or from outside the US call
1.305.672.1976 There will be someone waiting to assist you between the hours
of 10:00am and 5:00pm Eastern Standard Time. If your call is placed outside
those hours, please leave a message on the answering machine.
-or-
Email us
Feel free to contact us via email if you have any questions or comments
about our products, service, shipping or website. We will respond as
quickly as possible.
Email:
info@EuroCollectibles.com
Shopping Cart
If you are having trouble with the
shopping cart the problem maybe that you have Cookies blocked. Cookies are
simple text files that store a unique identifier, much like a barcode. We
only use Cookies to recognize different shoppers in the site and remember
their selections. By blocking the Cookie, you may cause parts of the cart to
malfunction.
To allow Cookies for EuroCollectibles.com in Internet Explorer, follow these
steps:
Click "Tools"
Click "Internet Options"
Click "Privacy" tab
Click "Edit"
Type http://www.eurocollectibles.com into the box
Click "Allow"
If after changing these setting in Explorer you are still having a problem,
check with your Network Administrator to see if you have a firewall blocking
Cookies, or out bound communications from the browser. |
